Refund & Withdrawal Policy

Overview

This policy explains how refunds and the right of withdrawal work on AigentHub. Because the Platform sells different things — a recurring subscription and one-time digital purchases — the rules differ, so please read the section that applies to you.

Payments are processed by Stripe, and creator payouts are handled through Stripe Connect. AigentHub does not store your full card details.

Consumers and businesses

Some rights described here — in particular the statutory 14-day right of withdrawal — apply to consumers (individuals acting outside their trade or profession) under EU and Spanish consumer law.

Where you purchase as a business (for example, using a VAT number, or acting in a professional capacity), the statutory consumer right of withdrawal generally does not apply, and refunds are governed by these terms and the applicable contract.

Pro subscription

Pro is a recurring subscription billed through Stripe.

• You can cancel at any time. Cancellation stops future renewals; your Pro access continues until the end of the current billing period.
• We do not automatically pro-rate or refund the current period after it has started, except where required by law or agreed with you.
• If you believe you were charged in error, contact us and we will review it.

One-time Agent Organization purchases

Agent Organizations bought on the marketplace are digital content supplied online, and access is made available to you immediately after purchase.

For consumers, EU and Spanish law provides a 14-day right of withdrawal for digital content. Immediate access to digital content may affect this right only where the immediate start of supply has been requested and the consent and acknowledgement required by law have been obtained.

Where those requirements have not been met, the corresponding right of withdrawal and other statutory rights continue to apply. If you are a consumer and wish to withdraw from a qualifying purchase, contact us and we will handle your request in line with your statutory rights.

How refunds are handled today

There is currently no automated self-service refund on the Platform. Refunds are handled manually:

• Contact us at hello@aigenthub.dev with your account email and the purchase details.
• If a refund is due, we process it through Stripe to your original payment method. The time it takes to appear depends on your bank or card provider.
• For creator sales, refunds may also affect the related creator payout and platform fee for that transaction.

Contact

For any refund or withdrawal question, contact hello@aigenthub.dev. This policy does not limit any mandatory consumer rights you have under the law of your country of residence.